Thank you for shopping with 4MD Medical. Please read this policy carefully before requesting a return. Placing an order indicates acceptance of the terms below.
Return eligibility
Most items may be returned for a refund or exchange if they meet all of the following conditions:
- The return request is made within 30 days of delivery.
- You have an approved RMA (Return Merchandise Authorization) number.
- The item is unused, clean, and in new condition.
- The item is returned in the original packaging with all included documentation and accessories.
Returns shipped without an RMA may be refused or may not be processed.
How to request a return
To request an RMA, contact us with your order number:
- Email: support@4mdmedical.com
- Phone: 877-463-8518
If your return is approved, we will provide an RMA number and return instructions. RMAs are valid for 15 days from the date they are issued.
Damaged or defective items
Please inspect your shipment upon delivery.
- If your item arrives damaged or defective, notify us within 2 business days of delivery.
- We may request photos of the packaging and product to help with the carrier claim.
- If confirmed as damaged or defective, we will arrange a replacement and cover return shipping as applicable.
Return shipping
Unless the item is confirmed damaged or defective, the customer is responsible for return shipping costs. Return shipping labels are not provided for standard returns.
Restocking fees and refunds
- A restocking fee may apply to approved returns. The fee varies by manufacturer and product.
- Original shipping charges are not refundable.
- Refunds are issued after the item is received and inspected, and confirmed to be in new condition and in the original packaging.
- Refunds are issued to the original method of payment. Processing times may vary by payment method.
Order cancellations
If you need to cancel an order, contact us immediately at 877-463-8518 or support@4mdmedical.com. We will make every attempt to stop the order before it ships, but we cannot guarantee cancellation once processing has begun.
- If an order has already been processed, a cancellation fee of up to 25 percent may apply.
- If an order has shipped, it cannot be canceled and must follow the return process. Shipping charges to and from the delivery location are the customer’s responsibility.
Do not refuse deliveries
Do not refuse a shipment. Refused deliveries can result in additional fees and delays, and may be treated as a return. If a shipment is refused, you may be responsible for original shipping, return shipping, and restocking fees.
Non returnable items
The following items are not eligible for return, except when damaged or defective on arrival and reported within 2 business days:
- Hygiene and personal care items, including incontinence products
- Wound care products
- Mattresses and support surfaces
- Sheets, pillows, socks, and similar consumable items
- Diagnostic testing supplies and reagents
- Refurbished products
- Parts and accessories ordered separately
- Custom or built to order items
- Certain large equipment that ships by freight, including many beds and patient lifts
If you are unsure whether a product is returnable, contact us before placing your order.
Pricing and product availability
We reserve the right to correct pricing, product descriptions, and availability due to errors, manufacturer changes, or product discontinuations.
Contact
For return questions or to request an RMA:
- Email: support@4mdmedical.com
- Phone: 877-463-8518